Shipping & Delivery Policy

At Purvanchal Sanesh, we take pride in delivering freshly handcrafted Purvanchal snacks such as Thekua and other traditional delicacies to your doorstep with care and efficiency. This Shipping & Delivery Policy outlines how we process, pack, and deliver your orders.

1. Service Availability

  • We currently deliver to major cities and towns across India through our trusted courier and logistics partners.
  • Some remote areas may have limited or delayed delivery options based on courier network availability.

2. Processing Time

  • All orders are freshly prepared after confirmation to ensure product freshness and quality.
  • Order processing time is typically 1–2 business days from the date of confirmation.
  • During festive seasons or high-demand periods, processing may take slightly longer. Customers will be notified in such cases.

3. Shipping Time & Delivery

  • Estimated delivery time after dispatch is 3–7 business days, depending on your location.
  • You will receive a shipping confirmation with a tracking link once your order has been dispatched.
  • Delivery timelines are approximate and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you make your payment.
  • We may offer free shipping on select orders or promotional periods, as mentioned on our website.

5. Order Tracking

  • Once your order has been shipped, you will receive an email and/or SMS with the tracking number and courier details.
  • You can use the tracking link to check real-time delivery status.

6. Delivery Attempts

  • The courier will make up to two delivery attempts. If the recipient is unavailable, the package may be returned to us.
  • Re-delivery may incur additional shipping charges, depending on the situation.

7. Packaging and Quality Assurance

  • All our products are packed hygienically to maintain freshness and prevent damage during transit.
  • We use food-grade, eco-friendly packaging wherever possible.
  • Despite our best efforts, minor breakage or crumbs may occur during shipment for fragile snacks — this does not affect product quality or taste.

8. Incorrect Address or Non-Delivery

  • Customers are responsible for providing accurate shipping details during checkout.
  • Orders returned due to incorrect address, non-availability, or refusal to accept delivery will not be eligible for refund.

9. International Shipping

Currently, we do not offer international shipping. We are working to make this service available in the future.

10. Contact Us

If you have questions about your order or delivery status, please reach out to us.