Terms of Service

Welcome to Purvanchal Sanesh. By accessing or purchasing from our website (https://purvanchalsanesh.com), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General

Purvanchal Sanesh (“we”, “our”, “us”) operates an online platform that sells handcrafted traditional Purvanchal snacks including Thekua and other regional delicacies. These Terms govern your use of our website, our products, and any related services provided by us.

2. Eligibility

By using our website or making a purchase, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement under applicable law.

3. Products and Orders

  • All products listed are handmade and prepared in small batches. Variations in shape, size, or color may occur.
  • Product availability is subject to change without prior notice.
  • We reserve the right to refuse or cancel any order at our discretion, including those with incorrect pricing or suspected fraudulent activity.

4. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Payments are processed securely through our payment gateway partner Razorpay.
  • We do not store your payment card details on our servers.
  • By completing a purchase, you authorize Razorpay to process your payment on our behalf.

5. Shipping and Delivery

  • We currently deliver across major cities in India.
  • Delivery times may vary depending on your location, availability of stock, and courier service efficiency.
  • Purvanchal Sanesh is not responsible for delays caused by courier partners or events beyond our control.

6. Cancellation, Refunds & Returns

  • Since our products are perishable, cancellations are accepted only within 1 hour of placing an order.
  • Refunds will be issued only in cases of wrong, damaged, or undelivered products after verification.
  • Refunds, if applicable, will be processed within 7–10 working days to the original payment method.

7. User Responsibilities

  • You agree to provide accurate and complete information during checkout.
  • You agree not to misuse the website, engage in fraudulent transactions, or violate any applicable laws.

8. Intellectual Property

All content on this website — including text, images, recipes, and branding — is the intellectual property of Purvanchal Sanesh. Unauthorized reproduction or use of our materials is strictly prohibited.

9. Limitation of Liability

We make every effort to ensure product quality, but we shall not be held liable for any allergic reactions, misuse, or damages arising from the consumption of our products. Customers are responsible for reading ingredient details before consumption.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your information.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Contact Information

If you have any questions about these Terms or your order, please contact us.